LPM Outsourcing

In managing your own book, there are probably times when you’re required to support non-core activities that your in-house systems and resources find hard to deal with efficiently.

By outsourcing all your back-office processes to LPM Outsourcing, you can reduce your headcount cost and concentrate your efforts on your key areas of strength.

With 20 years' experience in managing finance and leasing programmes for other finance companies, LPM Outsourcing is a tried and tested partner who will provide a secure, seamless and guaranteed service.

How we can help you

You can outsource any, or all, of the following activities to us:

• new agreement processing
• invoicing and cash processing
• credit control and arrears management
• direct debit collections
• customer and equipment vendor/supplier payment management services
• portfolio and management reporting
• accounting and VAT processing

Problems of headcount constraints are reduced	You can outsource all, or some, of your processes to LPM Outsourcing and reduce headcount cost.
Greater focus on your key areas	You can outsource your non-core portfolio processes to LPM Outsourcing to concentrate on your key areas of strength.
Reduce your arrears	Our efficient collection and recovery programmes will improve your arrears.
Smoother introduction of new products	We will react quickly and efficiently to adaptability issues, as well as to any system and administrative changes you may need when introducing new finance products.
Simplifying the complex	We can add processes onto our system that you find difficult to automate and will manage these on your behalf.
Seamless, branded programme in your name	We will answer the phone in your name and all invoices/correspondence will be on your headed paper. Your customers won’t even know LPM Outsourcing exists.
Immediate pool of expert resources	Our highly experienced staff can be assigned to resolve any specific problems you may encounter.
A guaranteed level of service	Our emphasis on service delivery means you will receive high levels of performance and operating standards, written into our contract with you.
Reduced risk	We have robust, tried and tested disaster recovery procedures in place to ensure business continuity.

Client:

SocGen

Service delivered:

Portfolio management

Gross receivables:

£120 million

Business volumes:

4,000 primary period agreements and 700 secondary period agreements

The client’s requirement:

SocGen, a bank-owned finance company wished to withdraw from the small ticket leasing sector and increase its concentration on transactions in excess of £250k for which a new system was being developed.

The company asked LPM Outsourcing to transfer the entire portfolio over to its system and to administer the non-core agreements, while providing online access for the in-house administration of the core, higher ticket transactions.

LPM Outsourcing’s programme of action:

• LPM Outsourcing analysed the host system and carried out a number of customisations to its own system in order to accommodate a full data transfer.
• The administrative infrastructure and resources were put in place, online access provided, and a fully client-branded programme was implemented within three months.
• The cash flow performance of the portfolio was improved and additional focus on secondary income increased the portfolio profitability.
• Six months later when the new system was ready, LPM Outsourcing assisted with the efficient transfer of the higher value deals.